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A Guide To: Finding Assistance - Fact Sheet

This document is aimed at all people with a disability or who are providing support to someone with a disability. It lists the key areas of assistance that are available through affordable, subsidised, fully government funded or otherwise free services in Queensland, and the key agencies that will provide those services or help you access them. As many of these services are national, it may also be relevant to residents of other states.

The first step is to work out what you need assistance with, so that you can ask the right people. In an ideal world, you could pick up the phone and call one person who could arrange everything for you. This is not yet possible in Queensland, and there are a wide range of different agencies and government departments providing assistance to people with a disability.

Referral agencies can help you determine what it is that you need assistance with. But if you know the key agencies, you're halfway there.

If you're looking for something which isn't here, don't have any luck contacting anybody listed here or need any of the terms explained, please contact the Brain Injury Association of Queensland's Community Response Service on 1800 673 074 or (07) 3367 1049 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

HOW TO USE THIS DOCUMENT

1. Contact details for the three major support programs or referring agencies are listed first. Ringing those three numbers will cover most of this document.

2. National and local government online services databases are listed next. If you are comfortable with a computer, you will probably be able to find the details of any organisation that will be available to assist you.

3. What do you need? Lists most of the areas of support that somebody with a disability may need. The list is alphabetical. Read all the way through: You might find help that you never knew was available or your may find that what you were looking for is available under a different name.

4. Further Information lists some resources that will help you apply for services or understand more about the issues listed here.

1. CONTACT DETAILS FOR MAJOR SERVICES

DSQ (Disability Services Queensland)

HACC (Home And Community Care)

Commonwealth Carer Respite Centre

2. ONLINE SERVICES DATABASES

Local council websites

  • Most councils have a listing of local services on their website. If you don't know your council's website, there is a local government directory for Queensland at http://www.lgp.qld.gov.au/applications/lgDirectory/. If you do not know what your local council is, the directory will let you search for it by entering your suburb.

Commonwealth Carelink Centre Search For Services

Lifeline JustLook

3. WHAT DO YOU NEED?

Accommodation

  • DSQ

Advocacy

  • Legal Aid (See "Legal Assistance")
  • Queensland Aged and Disability Advocacy Inc. (only if you have a complaint against a health-funded service, including HACC programs, hospitals and residential aged care facilities.): 07 3637 6000 or www.qada.org.au/
  • Queensland Advocacy Incorporated (QAI) can not assist with individual advocacy but can refer you to an advocacy provider in your region: 07 3236 1122 or www.qai.org.au

Allied health care, therapy and rehabilitation

  • HACC
  • Your GP

Community access or life skills

  • DSQ

Counselling

  • Lifeline: 1311 14

Employment assistance

  • Centrelink. Contact your case manager or phone 13 10 21 to make an appointment at your local office. www.centrelink.gov.au

Health care

Home modifications (for example ramps or hand-rails)

  • HACC

Legal assistance

Mental Health

Personal care in the home, including cleaning and shopping

  • HACC

Physical aids including wheelchairs

Recreation and leisure

  • Commonwealth Carers Respite Centre
  • Nican - National information service on recreation, tourism, sport and the arts for people with disAbilities: (02) 6241 1220 or www.nican.com.au
  • Sporting Wheelies: (07) 3253 3333 (there are affiliated gyms and other programs around Queensland) or http://www.sportingwheelies.org.au/
  • Your local council

Respite

  • Commonwealth Carers Respite Centre
  • HACC - For in-home respite

Transport

4. FOR MORE INFORMATION

Brain Injury Association of Queensland Fact Sheets at www.braininjury.org.au

  • A Guide To: Registering for Disability Services

Other Websites

 

Contact Us

Level 1 - 262 Montague Road, West End, Brisbane  Q  4101
(Please note we have moved from our Petrie Terrace office.)

View our street address at Google Maps.

PO Box 3356
South Brisbane  QLD  4101

P: +61 7 3137 7400
P: 1800 673 074 (outside Brisbane)

F: +61 7 3137 7452

E: info@synapse.org.au

W: www.synapse.org.au

Or you can use the Contact Us form on the right hand side of the page. 

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